In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
"Takeaway/We/Us/Our" means Deshi Indian Restaurant;
"Website" means www.deshifood.co.uk
"Application" means the Deshi Indian Restaurant mobile application that you use for placing food orders
These Terms and Conditions govern the sale of all goods by us and will form the basis of the contract between you and us. If you wish to place an order with us, our Website/Application will guide you through the ordering process. Before submitting your order, you will be given the opportunity to review and amend it. Please ensure that you have checked your order and read these Terms and Conditions carefully before submitting it. If you are unsure about any part, please contact us for clarification.
When you place an order, you will receive an acknowledgement email and/or webpage confirming receipt of your order. This will only be an acknowledgement and will not constitute acceptance of your order.
A contract between us will not be formed until we send you confirmation (via SMS, email, or other appropriate digital means) that your order has been dispatched. Only the goods listed at the time of dispatch will be included in the contract.
Whilst we try to ensure all details, descriptions, and prices on the Website/Application are accurate, errors may occur. If we discover an error in pricing, we will inform you as soon as possible and give you the option to reconfirm at the correct price or cancel your order.
If we are unable to contact you, the order will be treated as cancelled. If payment has already been made, a full refund will be issued.
Delivery charges may apply and will be clearly displayed and included in the total cost.
Once the goods have been dispatched and confirmation has been sent, the payment received will be applied to the value of the goods purchased.
Delivery and collection times are estimates only. We aim to deliver within the timeframe provided but cannot guarantee exact times.
For refunds, disputes, or charge-backs regarding online orders, please contact us:
Address: 18 Chapel Street, Saint Ives TR26 2LR
Tel: 01736 797979
Once an order is confirmed and payment is taken, it cannot be cancelled and is not eligible for a refund.
To request changes or cancellation, please contact: 01736 797979 and we will try to assist where possible.
If your order does not meet expectations, you can provide feedback via our Website/Application.
If you are unhappy with the quality of food or service, please contact Deshi Indian Restaurant directly to raise a complaint and follow our complaint procedures where applicable.
Our customer support team will assist with enquiries related to your order. You can contact us via the “Contact Us” section on our Website/Application.
Use of our Website/Application is also governed by our Privacy Policy and Terms of Use, which are incorporated into these Terms and Conditions.
Deshi Indian Restaurant reserves the right to amend, remove, or vary services and/or any part of the Website/Application at any time without notice.
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid.
If we do not enforce a breach immediately, we still retain the right to do so in the future.
These Terms are governed by the laws of England & Wales.
Consumers will benefit from any mandatory provisions of law in their country of residence.
Any disputes will fall under the jurisdiction of courts in England, Wales, Scotland, or Northern Ireland, depending on your residency.
Deshi Indian Restaurant
Website: www.deshifood.co.uk
Address: 18 Chapel Street, Saint Ives TR26 2LR
Tel: 01736 797979
If you have any food allergies, please contact us directly before placing your order. We strongly recommend confirming any allergy-related requests with us directly.
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